Simple task to set up how many rings it will take before call forwarding or voice mail answers on the Mitel 3300.

2 Steps total

Welcome to Ring Group Builders Ring Group has attained comprehensive experience since the 1960’s, in the North Shore region of Sydney to facilitate quality property developments, planning, design, and the construction of various commercial and residential properties. Your system administrator will install the MiCollab Desktop Client for you. Statuses and edit Dynamic Status elements such as call routing and presence. Drop-down list, select My Ring Group and then select your mo- bile phone.

Step 1: Class of Service Number

System Properties>System Feature Settings>Class of Service Options
Here you can find the “Class of Service Number” that is associated with number. (for this location we are using COS#41.)
Then under the General Tab>Call Forwarding/Rerouting>Call Forward No Answer Time
change the time to the amount of seconds you would like to wait until it goes to Call Fwd.
Note: average ring time is 4 seconds. 1 second of Ring 3 seconds of silence. So if you want to wait 6 rings before call forwarding or VM to answer 6X4=24 seconds.

Step 2: Apply Class of Service Number

User and Devices>Group Programming>Hunt Groups
Select the Hunt Group that you would like to apply this change on
Change:
• Class of Service – Day
• Class of Service – Night1
• Class of Service – Night2
To the Class of Service number that you are using now.

test out your changes and make sure they are working.

2 Comments

• Habanero
  Scott Manning Jul 10, 2014 at 10:04am

  Thank you for the share, I will check this shortly. Flight simulator 2004 mac.

• Pimiento
  spicehead-xJessex Feb 13, 2019 at 04:45pm

  Hello, I apologize if there is a better thread for this post or question but I would like to ask something similar. I have a user who has her phone call fwd set to her cell phone and says that it only rings her cell 1 time before the voicemail kicks in. How can I adjust that amount of rings?

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One common use of call forwarding is to forward your phone to voicemail (shows as x7101) so as not to be disturbed by incoming calls. Callers will get your voicemail box without the phone ringing four times first. This is the default setup of the Do Not Disturb availability state on your phone. Another common option is to forward your phone to your cell phone. There will be a single abbreviated ring on your phone to alert you that a call has been forwarded.

To set this up, you will need to configure one of the availability states while sitting at your phone. We recommend using the Custom availability state to set up a forward to your cell phone, but you can use whichever availability state makes the most sense to you. Once the state is configured the way you want, you can enable it by calling 973-408-4933 from any phone.

From your desk phone:

1. Press the Options soft key.
2. Enter your voicemail password, and press the OK soft key. The Options menu opens, and the Availability option is highlighted.
3. With the Availability option highlighted, press the Edit soft key.
4. Use the navigation key to scroll to the availability state for which you want to specify options, and then press the Edit soft key.
5. Specify when to forward calls by using the Next value or Prev value soft keys or the or keys on the navigation key pad to highlight one of the following values:
   1. Always means that calls received when this availability state is active are always forwarded to the specified destination number. When you select Always, you can also specify the Always destination, which is the number that you want calls forwarded to (if using your cell phone, be sure to add 9+1 before the ten digit number), or you can accept the default (voicemail, 7101).
   2. No answer means that calls received when this availability state is active will be forwarded to the specified destination number only when you do not answer your phone or when your phone is unable to accept additional calls. You can also configure the following options or accept the defaults:
      1. No answer destination Specify the number you want calls forwarded to when you do not answer them.
      2. Number of rings Specify the number of times the phone rings before the call is forwarded.
      3. Busy destination Specify the number to forward the call to if your extension is busy.
   3. Never means that calls received when this availability state is active will never be forwarded. You will not choose this option when trying to forward your phone!
6. After setting options, press the Back soft key. The changes are saved.
7. Do one of the following:
   • To set the selected availability state as the active availability state, press the OK soft key.
   • To continue without changing the availability state, press the Cancel soft key.
8. Press the Exit soft key.

To Change Current Availability State

From your desk phone

1. Press the State soft key. The availability states are displayed, and the active state is indicated with a check mark.
2. To select a different availability state, do one of the following:
   • On the key pad, press the number of the desired availability state.
   • Use the or navigation keys to scroll to the desired availability state, and press the OK soft key.
3. The availability state for your phone changes to the selected state.

From another phone

1. Call 973-408-4933.
2. Enter your extension.
3. Enter your password followed by #.
4. Press 7 to change mailbox options.
5. Press 2 to set your availability state.
6. Press the number that corresponds to the state you wish to enable (these will be read to you).
   • 1 Available
   • 2 In a meeting
   • 3 Out of office
   • 4 Vacation
   • 5 Custom
   • 6 Do Not Disturb
   • * Cancel
7. The availability state for your phone changes to the selected state.
8. Hang up to disconnect from voicemail.

Please refer to Availability States on Mitel Phones or to the User Guide for more information.